Calling List Management

Retry Handling

The retry procedure implemented in the Softdial Campaign Manager™ database is as follows:

1. Every 2 minutes the switch outcome column is scanned by Softdial Campaign Manager™ for retries and callbacks (see Database Architecture).
2. Actions are performed on any retries/ callbacks according to the following table:
   
   

   For retry/ callback scheduled to be called	Action	Switch outcome set to
   in 5 mins or less	Moved to the primary cache (along with new numbers)	-1
   in 1 hour or less	Moved to the secondary cache	-1
   up to 16 hours before the scan	Moved to the secondary cache	-1
   more than 16 hours before the scan	Re-scheduled to the same time plus 1 hour the following day (see Secondary Retries in Retry Options)
   not in above categories		-4

3. Each time a number is marked for
   • retry, the retry count field is incremented (switch outcome set to -4)
   • callback, the retry count field is decremented (to ensure that callbacks are not ignored on the last retry).
4. When the number has been tried, the switch outcome will be set to the relevant outcome code* and will remain at this until the number is again scanned for retries when it will again be set to -4 and the retry count field incremented.

   * From V10.6.659 - when a call fails and is set to be retried, the switch outcome field will not be updated with the outcome code for the failed call. Instead, it is updated to -4 regardless of when the retry is due.

5. This procedure continues until the retry count reaches the maximum specified in the Softdial Campaign Manager™ Retry Options tab.