Call Recording
The Call Recording tab (Fig. 1) enables
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the 'blanket' recording of all calls for the campaign
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specific data from the customer record to be added to the recording file. This is only possible when blanket recording is enabled.
The configuration areas on this tab are explained below:
Blanket Recording
To enable the recording of all calls for this campaign, check the Enable Blanket Recording checkbox
Label and Tag Settings
This section is enabled only when the Enable Blanket Recording checkbox is checked, i.e. when all calls are being recorded for this campaign.
Up to six recording 'tags' may be set that will add information from the customer record (e.g. email address) to the recording file as metadata. This information may be used by Softdial Recording Monitor™ to find or filter recordings, and display the information to the user.
Show Usage Example
In order to enable searching for any call recordings associated with a particular email address, e.g. john.smith@xyzmail.com
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Set up in Softdial Campaign Manager™ Call Recording tab (Fig. 1):
- Labels - In the first (top) field, enter a label, e.g. customer email address. This is purely for reference
- Tag database columns - select the column in the customer database containing email addresses
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Search in Softdial Recording Monitor™:
- In the Custom Tags section, in the Tag 1 field, enter john.smith@xyzmail.com.
All call recordings associated with john.smith@xyzmail.com will then be displayed in the lower panel.