Management Console

Stop/ Start Services

The Softdial Service Status window (Fig. 1) contains two columns of buttons.

Service Status Window

Fig. 1 - Service Status Window

The service control buttons function as indicated in Table 1 below:

Action Single Service All Services
Start Start single service Start all services
Stop Stop single service Stop all services
Stop & restart Restart single service Restart all services

Table 1 - Button Actions

To perform an action on

  • a single service - (from Version 10)
    1. select the service from the Service Name list (which activates the Single Service controls)
    2. click the required button from the Single Service column (Table 1)

    Always wait at least 15 secs before restarting a single service.

  • all services - click the required button from the All Services column (Table 1)

The Service Status window only refreshes periodically. To see service status as it is right now, click Refresh (refresh)

Stopping any service produces an alert box (Fig. 2) warning you of the consequences of stopping the services during live operation before allowing you to continue.

Alert box

Fig. 2 - Alert box

Softdial Contact Center™ telephony services should always be recycled in the following order.

  1. Select the CallGem Dialer & ACD Engine service. Click Stop 1 (stop)
  2. Select the Softdial Telephony Gateway service. Click Restart 1 (stop & restart)
  3. Wait for at least 15 seconds to give time for resources to be freed.
  4. Select the CallGem Dialer & ACD Engine service. Click Start 1 (start)