Usage Licensing

User Types

SCC provides accounting for 4 different types of user:

  1. Predictive/ blended
  2. Other ASD users - those logging on to other ACD-type campaigns

    These are:

    • Progressive
    • Preview
    • Manual Outbound (SSMD)
    • Inbound ACD
    • Inbound On-hook ACD

    For an introduction to these, see Dialing Methods.

  3. PBX users - those who only log on to the system campaign for the purpose of using SCC as a PBX
  4. IVR (virtual/ robot) agents