Softdial Scripter™ - Step Library
Send Chat To Customer
Sends a chat message to the customer.
Inputs
| 1. |
Customer Identity
|
(Mandatory) |
The identity of the recipient customer. This should be the value of the 'from' field from the customer's chat message. |
| 2. |
Chat Message Text
|
(Mandatory) |
The text of the message to be sent. |
Fig. 1 - Send Chat To Customer - Inputs
Outputs
| 1. |
Failure Reason
|
In the event of a failure, the text reason for the failure. |
Fig. 2 - Send Chat To Customer - Outputs
Outcomes
Depending on the success of the operation.
| 1. |
Next
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| 1. |
Failed
|
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| 1. |
Call Ended
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