Softdial Scripter™ - Step Library

Toggle Endpoint Hold

Requests for a call to be put on hold so that an agent can perform some other activity before returning to the call.

Inputs

1.

On/ Off

(Mandatory)

Enter either On - the call will be put on hold Off - the call will be retrieved from hold

Fig. 1 - Toggle Endpoint Hold - Inputs

Outputs

None

Outcomes

1.	Next
2.	Fail