Telephony Configuration

Prosody S

Softdial Telephony Gateway™ (STG) supports Aculab's Prosody S software to provide a host based media processing solution for SIP-only telephony implementations.

IMPORTANT INFORMATION REGARDING SERVICE STARTUP

There is an issue in the Aculab Prosody S service which can cause bad synchronisation of the virtual DSP when the Aculab services are manually restarted.

When restarting any Aculab services on a Prosody S system, the machine must be restarted. Aculab services should never be restarted manually.

To set up Prosody S:

  1. Start Aculab ACT. Go to Prosody S
  2. Click Add
  3. In the Serial Number field, enter HS_PROSODYS
  4. Click Generate Security Key
  5. In the IP Settings, select Enable SIP on Host
  6. Click OK
  7. On main ACT window click Apply Settings
  8. Open the STG config.xml document. Under the configuration element, click Edit or Add

    <settingsProsodyS>
      <useProsodyS>true</useProsodyS>
      <receiveDTMF>RFC2833</receiveDTMF>
      <sendDTMF>RFC2833</sendDTMF>
    </settingsProsodyS>

    The elements sendDTMF and receiveDTMF can have the values either RFC2833 or Audio.

  9. portinfo must be as below:

    <portInfos>
      <portInfo name="SIP">
        <resource>Card/HS_PROSODYS/Port/SIP</resource>
      </portInfo>
    </portInfos>

Quad Core i7 can have

  • 200 agents using G.711, or
  • 100 agents using G.729

At maximum load, CPU should stay under 50% (average).

We recommend using this a reference when provisioning hardware.