Chat Customer Client

Setup

From V10.7 - The agent end of the chat session is managed through the Softdial Agent Desktop™. The customer client is designed for placement on a host 3rd party website

Usage of the customer client requires that both server and client are configured correctly. For the server side setup, see Setup and Configuration. For customer client setup, see below.

All that is required to run the web chat customer client with default settings is to add the following <script> tag to the head or body of the host 3rd party web page:

<script type="text/javascript" src='http://[SCC-web-server]:8888/softdial/chat2/js/softdialchat.js'></script>

where [SCC-web-server] is the server URL where the chat service is running

The initial connection to the chat server is set using the following configuration variables:

For details of variables used to change the appearance of the chat window, see Configuration Variables.

See also the example HTML file which shows how to implement the customer client on a host web page in the simplest possible form. The source is located a

<root>/WebServer/www/softdial/chat2/index.html

and can also be viewed through a browser at

http://[SCC-web-server]/softdial/chat2