Version 10.6

Features and Enhancements

This topic summarises the main new features and enhancements to existing functionality in Version 10.6.

For more detail, see Release Notes - V10.6.

  • Numerous optimisations throughout the web layer to reduce load and increase performance in browsers.
  • Compatibility with the upcoming Softdial Reporter Web.
  • Client Loader web page - added link to the Softdial Scripter™ loader.
  • Added web installer for Scripter Designer.
  • Added basic language translation across the Web Framework.
  • Added web based configuration utility for Softdial Telephony Gateway™/ Media Gateway .
  • Added web based configuration utility for Softdial Scheduler . See Scheduled Actions.
  • Added Abandon Message per Record feature.
  • Added CLI per Record feature.
  • Added multi zone time support for hosted configurations.
  • Linked campaigns now have the CLI option enabled. If none specified then the master campaign CLI is used.
  • List Import:
    • normalization of column names.
    • phone number validation and auto-correction.
    • error reporting about bad phone numbers.
    • added new parameters: KeyColumn and AttachPrefixes.
  • Added logout in Softdial Campaign Manager™ Web Client.
  • Added facility to dynamically enable/ disable Agentless campaigns using Tenant Manager.
  • Added functionality for bulk download of recordings (as structured zip files).
  • Added HTML file to each recording with data and links, so customer can see what has been downloaded as part of the bulk download operation.
  • Added ability to configure database indexing in the app.config file.
  • Multiple directories can now be specified for Softdial Recording Monitor™ to monitor.
  • Database indexes may now be specified to improve performance.
  • Breaking change: Purge Queue [PQ] message - Send Numbers Back (SB) parameter set to default to true to ensure Number Back [NB] messages are sent with Purge Queue [PQ].

    This may not be compatible with older (V6/ V7) dialer integrations.

  • Added Cluster Mode to enable one dialer instance to share or balance load across multiple Softdial Telephony Gateway™s.
  • Added support for concurrent call recording for a single call, with backwards compatibility maintained.
  • New option to disable moving agents on callbacks at tenant level.
  • Option added to stop recording (multiple session recording / single session recording) when call is externally transferred.
  • Configuration option added to set a lower bound for abandon delay time.
  • Configuration option added to enable sending Data (DT) parameter with Call Initiate [CI] message.
  • Added functionality to allow multiple recordings per session.
  • New option to drop agents' extensions on Softdial CallGem™ disconnection. In this mode, when configured and Softdial CallGem™ connection is dropped all calls are ended and recordings written out with immediate effect.
  • Recordings now stop when instructed by the Request Recording [RR] message from Softdial CallGem™ (without the ON parameter).
  • Added support for multiple recordings by 'key'.
    • Start Recording and Stop Recording steps have optional key parameters.
    • Status strip indicator for existing scripts does not change.
    • ToggleRecord button toggles recording of the 'main' session recording, which results in "recording" being shown on the strip.
    • Using the recording steps without specified key controls the 'main' session recording.
    • When starting any recordings using a key, the status strip indicator will also show "recording+" in the status strip.
  • Improved Scripter Client (agent) notification of Scripter Engine errors.
  • Implemented new mechanism for fields selection with auto completion and search.
  • Scripter Steps - Added new Begin Dial And Wait step - helps in synchronising IVR agents on preview campaigns.
  • Client - added auto field allocation in the output tab.
  • Added support for Operation Key (KY) parameter in Request Recording [RR] and Recording Acknowledge [RA] message to CTI SIM.
  • HTTP Tunneling added to enable components to connect more reliably via HTTP across a poor quality or public network .