Softdial Webphone™ - Standalone Mode

Troubleshooting

Referring to the communication flow diagram, we can identify several potential areas of failure, and corresponding diagnostic investigations to undertake:

Failure Investigation
Communication between Webphone and Repository Inspect local messages from the Webphone in debug mode
Communication between Webphone and FreeSWITCH™ Inspect local messages from the Webphone in debug mode
Communication between WebRTC Server and SCC Inspect local FreeSWITCH™ logs and SCC PHP Logs
Agent device microphone issues Usually permissions in the web browser.

Inspect local messages from the Webphone in debug mode
Lack of audio: one or both sides Usually firewall issues.
  • For agent side, inspect local messages from the Webphone in debug mode.
  • For server side, inspect local FreeSWITCH™ logs

Webphone Debug Mode captures all traffic between the Webphone and the servers into a list in the web browser's memory, which is then automatically downloaded for inspection. Debug Mode is disabled by default.

To enable:

  1. When running the Webphone, open the menu in the title bar (Fig. 1)

    Logout

    Fig. 1 - Start debug mode

  2. Click on Start Debug Mode. The title bar will now display Softphone (debug mode) (Fig. 2)

    Debug mode

    Fig. 2 - Debug mode

To disable:

  1. When running the Webphone in Debug Mode, open the menu in the title bar (Fig. 3)

    End debug mode

    Fig. 3 - End debug mode

  2. Click on End Debug Mode. When Debug Mode is disabled, a JSON file containing all logged messages is downloaded (Fig. 4).

    JSON download

    Fig. 4 - JSON download

    This file can be opened with any JSON Viewer/ Formatter tool.