Notifications

Normal

Message
	Icon	License type	Detail
Added <license type> license for agent <agent id>. Count <number of used licenses>"
		All	An agent has been added to the license map for the external service (Scripter/ Reporter)
De-registered remote agent SITE=<site> TD=<tenant> CN=<campaign> AN=<agent>
		Slave	A remote agent has been de-registered from both the remote agent map and the agent type lists
Maximum of <hours left> remaining on <agent type> license after <hours used> used.
		Usage	Message sent if the hours remaining have not yet reached the Warning threshold
Reapplied <license type> license for agent <agent id>. Count <number of used licenses>"
		All	The agent is already in the license map for the external service (Scripter/ Reporter)
Registered remote agent SITE=<site> TD=<tenant> CN=<campaign> AN=<agent>
		Slave	A remote agent has been registered to the remote agent map (in response to a Static Agent Config [WA] message)
Removed <license type> license for agent <agent id>. Count <number of used licenses>"
		All	An agent license has been removed from the license map for the external service (Scripter / Reporter)
Sent error report e-mail to <recipient> successfully
		All	An email has been sent in response to an error event at a customer site
Sent usage digest e-mail to <recipient> successfully
		Usage	An email has been sent with a report for the peak agent type usage and peak agent license counts since the last report was created. See Usage Licensing
Timed license for X users expires in Y days.
		Timed	The license has between 30 - 59 days to expiry. (60+ days produces no message.) The message is generated daily
Total Agents: <number>. ASD (or PressToDial):<number>, PBX <number>, Virtual <number>
		# Users/ Timed	An agent license has been consumed/ released. Total = ASD + PBX + Virtual
UnlicensedSlave key set, running in slave mode without a local license.
		Slave	If running as an unlicensed slave, lack of local license is not a problem (as any unlicensed machine will always be 'out of date')

Warning

Message
	Icon	License type	Detail
Agent <agent> denied logon to campaign <campaign> as ASD agent due to license shortage
		# Users	The license limit has been exceeded
Error code <code> reported accessing license. Please report this to technical support.
		Timed/ # Users	There was a problem accessing the license information.
FAILED to register remote agent SITE=<site> TD=<tenant> CN=<campaign> AN=<agent> type=<agent type>
		Slave	An attempt to register a remote agent to the remote agent map (in response to a Static Agent Config [WA] message) has failed.
Maximum of <hours left> remaining on <agent type> license after <hours used> used.
		Usage	The message is generated if the hours remaining are below the Warning threshold
Timed license for X users expires in Y days.
		Timed	The license has between 7 - 29 days to expiry. The message is generated daily
Unable to get license details. This may be an environment issue. Please contact your supplier for assistance.
		Usage	There was a problem accessing the license information.

Error

Message
	Icon	License type	Detail
Dialer failed to set up license master listener.
		Master	An attempt to listen for security requests on the licensing server port has failed
FAILED to send error report e-mail to <recipient>. Reason: <failure reason>. Please ensure that your firewall allows outgoing SMTP traffic on port <port>
		All	An attempt to send an email in response to an error event at a customer site has failed
Maximum of <hours left> remaining on <agent type> license after <hours used> used.
		Usage	The message is generated if hours remaining are below the Error threshold
Recording License Shortage. Unable to start recording session <session> on campaign <campaign>
		Recording	The number of recording licenses has been exceeded.
Timed license for X users expires in Y days.
		Timed	The license has between 1 - 7 days to expiry. The message is generated every 3 hours
User <user id> has breached licensing limit. The user will be terminated at the end of their session.
		# Users	The message is generated when a user has breached the licensing limit.
Your license will expire in <days left> days <hours left> hours if you ignore this message. Your system is not sending usage digests to Sytel. It is a condition of permanent soft licenses and usage licensing that you enable sending of usage digest emails. Please ask your system administrator to take action.
		Usage	The license will be disabled in 8-30 days. The message is generated every hour. Digest emails of usage must be sent. If they are not, a 30 grace period is given. See Failure to send emails

Fatal

Message
	Icon	License type	Detail
Customer has less than <critical threshold> agent hours of usage
		Usage	The message is generated if hours remaining are below the Critical threshold
Error code <error code> reported accessing license. Please report this to technical support.
		All	There was en error accessing the license.
FAILED to send digest e-mail to <recipient>. Please ensure that your firewall allows outgoing SMTP traffic on port %d
		Usage	The usage digest email has not been sent. See Failure to send emails
Fatal error condition 101 - please contact your supplier.
		All	An attempt to open the registry key has failed.
(Missing or) Invalid License. This may be as a result of upgrade or hardware changes or because you do not yet have a license. Check the license using the Sytel Control Center. Please report this to technical support if it is unexpected.
		All	The license checksum validation has failed. This may be temporary, and is allowed 5 times before being deemed 'failed'. After that, one message is generated for every 20 occurrences
Timed license for X users expires in Y days.
		Timed	The license has less than 1 day to expiry. The message is generated every hour
Unable to update license. Please report this to technical support.
		Usage	The license update data could not be written back
Your license has been disabled because of a breach in licensing terms. Please contact your supplier for further information.
		Usage	The usage digest email has not been sent for over 30 days, so the license has been disabled. See Failure to send emails
Your license will expire in <days left> days <hours left> hours if you ignore this message. Your system is not sending usage digests to Sytel. It is a condition of permanent soft licenses and usage licensing that you enable sending of usage digest emails. Please ask your system administrator to take action.
		Usage	The license will be disabled in 0-7 days. The message is generated every hour. Digest emails of usage must be sent. If they are not, a 30 grace period is given. See Failure to send emails