Agent Status
A default dashboard showing the current status of each agent, with timings for talk/ wait/ wrap states.
Fig. 1 - Agent Status (default dashboard)
Locked 
Contains the following widget:
Agent Status
Table widget, with the following default filters:
| Filter | Default Value | Can be changed? |
|---|---|---|
| Time | Live |
|
Values are updated every 5 seconds.
Displays the following data items for each campaign:
| Short Label | Long Label | Description |
|---|---|---|
| Display Name | User Description | A description of the user. |
| Endpt | Endpoint | The name of the endpoint. |
| Status | Endpoint Status | The current status of the endpoint. |
| Campgn | Current Campaign | The name of the campaign the agent is currently logged into. |
| Tel No | Telephone Number | The telephone number to which the agent is currently connected |
| StatusDur | Status Duration | The duration the agent has been in the current status |
| Wait ~ | Waiting Duration - Avg | The average duration the endpoint has spent waiting for a session. |
| Wrap ~ | Wrapping Duration - Avg | The average duration the endpoint spent wrapping. |
| talkTimeL > | TalkTimeLive - Max | The longest talk time of any session which ended with outcome generalCategoryOutcomesLive. |
| talkTimeL + | TalkTimeLive - Sum | The sum of the talk time of sessions which ended with outcome generalCategoryOutcomesLive. |
| talkTimeL ~ | TalkTimeNonLive - Avg | The average talk time of sessions which ended with outcome generalCategoryOutcomesLive. |
| talkTimeNL > | TalkTimeNonLive - Max | The longest talk time of any session which ended with outcome generalCategoryOutcomesNonLiveAgent. |
| talkTimeNL + | TalkTimeNonLive - Sum | The sum of the talk time of sessions which ended with outcome generalCategoryOutcomesNonLiveAgent. |