Softdial Reporter™ 5

Default Dashboards

On first opening Reporter, the Global View folder contains a set of default dashboards. These are of 2 types:

1. locked - these cannot be moved in the Directory, and their widgets and layout cannot be edited
2. unlocked - these can be moved in the Directory, and their widgets and layout can be edited

For definitions of each widget within these default dashboards and the data shown, click on the links below.

• Outbound Campaigns
• Inbound Campaigns
• Agent Status
• Campaign Performance
• Campaign Results
• Inbound Summary
• Agent Performance
• Agent Results
• Detailed Call Report
• Agent Breaks History
• Chat Dashboard
• Chat Sessions Summary
• Chat Detailed Report