Campaign Performance
A default dashboard showing a count of the main outcomes for each outbound campaign.
Fig. 1 - Campaign Performance (default dashboard)
Unlocked 
Contains the following widget:
Campaign Performance - Summary
| Filter | Default Value | Can be changed? |
|---|---|---|
| Time | Today |
|
Displays the following data items for each campaign:
| Short Label | Long Label | Aggregation method for 'Total' line | Description |
|---|---|---|---|
| Complt # | Completed - Count | sum | The number of sessions disposed (not transferred) by all agents. |
| Complt % | Completed - % | avg | The number of sessions disposed (not transferred) by agents, as a percentage of all dialed outcomes. |
| DO_010 | DO Connected | sum | This is a call, of whatever type (live call, answering machine and so on), that was transferred to an agent |
| DO_007 | DO Abandoned | sum | A call was made and answered, but since no agent was available to take the call, it was abandoned |
| DO_001 | DO Busy | sum | The called party was busy |
| DO_006 | DO Call Failure | sum | Reasons may include network load, phone offhook, or dead line |
| DO_024 | DO Call Rejected | sum | A non-standard device such as a videophone would not accept the call |
| DO_005 | DO Answer Machine | sum | The switch detected that an answering machine had been dialed |
| DO_031 | DO Called Party Hangup | sum | Called party hang-up (available only when using switch-determined routing): the call has been connected, but the called party has hung up during the interval allowed before CallGem must abandon the call. This interval is specified in the Abandoned Call Delay [DE] parameter of the Overdial Tuning [OT] and Call Initiate [CI] messages. |
| Complt ~ | Completed Duration - avg | avg | The average duration of any session disposed (not transferred) by an agent. |
| Agent In Prog ~ | In Progress - Avg | avg | The average number of sessions that have been connected concurrently to agents. |
| Agent In Prog + | In Progress Duration - total | sum | The total duration of all sessions in progress. |
| Wrap Time ~ | Wrap Time - Avg | avg | The average duration agents have spent wrapping. |
| Wrap Time + | Wrap Time - Total | sum | The total duration agents have spent wrapping. |
| Wait Time ~ | Wait Time - Avg | avg | The average duration agents have spent waiting for a session. |
| Wait Time + | Wait Time - Total | sum | The total duration agents have spent waiting for sessions. |
| AO_001 | AO Answering Machine | sum | The agent detected that an answering machine had been dialed |