Chat Sessions Summary
A default dashboard showing the quantity of each outcome for each chat queue.
Fig. 1 - Chat Sessions Summary (default dashboard)
Locked 
Contains the following widget:
Inbound Campaign - Summary
Table widget, with the following default filters:
| Filter | Default Value | Can be changed? |
|---|---|---|
| Time | Today |
|
| Item | Queue is like chat |
|
Displays the following data items for the specified queue, broken down by
- Campaign
- Queue
| Label | Aggregation method for 'Total' line | Description |
|---|---|---|
| Completed - Count | sum | The number of sessions disposed (not transferred or requeued) by all agents |
| Abandoned - Count | sum | The number of sessions were ended by the caller whilst waiting in the queue. |
| Expired - Count | sum | The number of sessions that expired (i.e. overflowed and requeued) from the queue. |
| Dropped - Count | sum | The number of sessions dropped due to no valid overflow on overflow timeout or no agents on the queue. |
| Transferred - Count | sum | The number of sessions transferred to any other agent or IVR. |
| SLA1 - % | avg | The percentage of sessions answered within SLA1 target time, out of all sessions answered in the queue. |