Detailed Call Report
A default dashboard showing details for each call record, in chronological order.
Fig. 1 - Detailed Call Report (default dashboard)
Locked 
Contains the following widget:
Call Detailed Report
| Filter | Default Value | Can be changed? |
|---|---|---|
| Time | Today |
|
Displays the following data items for each completed session:
| Label | Description |
|---|---|
| Campaign | The campaign with which this session is associated. |
| DialMeth | The dialing method used for this session. |
| Endpt | The endpoint name. |
| MediaType | The type of the media session (e.g. voice, chat, email, etc). |
| TelNo | The telephone number. |
| SwitchOCNm | The name of the session outcome as returned by the system, whether successful or not. Applies to both those agent-connected and non-agent-connected sessions. |
| UserOCNm | The name of the session outcome as chosen by the user. Applies only to agent-connected sessions. |
| Start | For outbound campaigns, the timestamp for the session being launched. For inbound queues, the timestamp of the session being queued. |
| TalkTime | The sum of
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