Inbound Summary
A default dashboard showing the quantity of each main outcome for each queue.
Fig. 1 - Inbound Summary (default dashboard)
Unlocked 
Contains the following widget:
Inbound Campaign - Summary
| Filter | Default Value | Can be changed? |
|---|---|---|
| Time | Today |
|
Displays the following data items for each queue:
| Label | Aggregation method for 'Total' line | Description |
|---|---|---|
| Completed - Count | Sum | The number of sessions disposed (not transferred or requeued) by all agents |
| Abandoned - Count | Sum | The number of sessions were ended by the caller whilst waiting in the queue. |
| Expired - Count | Sum | The number of sessions that expired (i.e. overflowed and requeued) from the queue. |
| Dropped - Count | Sum | The number of sessions dropped due to no valid overflow on overflow timeout or no agents on the queue. |
| Transferred - Count | Sum | The number of sessions transferred to any other agent or IVR. |
| SLA - % | Average | The percentage of sessions answered within SLA1 target time, out of all sessions answered in the queue. |