Telephony

Installing Softdial Telephony Gateway™ (STG)

A full installation of the Softdial Contact Center™ (SCC) suite requires 3 separate installation processes. It is recommended that they are performed in the following order:

  1. MongoDB
  2. Softdial Contact Center™ (SCC)
  3. Softdial Telephony Gateway™ (STG)

You will have downloaded (or been sent) the following zipped archive:

    TelephonySetup- 10.7 .XXX.zip

(where XXX is the particular version number)

  1. Extract the zipped archive
  2. In the resulting folder, right-click on the Application file (not the Windows Installer Package) and select Run as Administrator
  3. Welcome

    Fig. 1 - Welcome

    Click Next

  4. License Agreement

    Fig. 2 - License Agreement

    Check the box to accept the terms, and click Next

  5. Destination Folder

    Fig. 3 - Destination Folder

    Accept the default folder locations, or click Change... to change. Click Next

  6. Setup Type

    Fig. 4 - Setup Type

    Click on the button that suits your circumstances:

    1. Typical

      In the case of STG, there is no difference between Typical and Complete; all program features will be installed.

    2. Custom

      Allows users to choose which features will be installed and where they will be installed. Recommended for advanced users only.

      Custom Setup

      Fig. 5 - Custom Setup

      The components are

      • STG
      • Aculab - drivers and diagnostic tools
      • Tools - the same C:/<root>/Tools folder as installed with SCC
    3. Complete

      In the case of STG, there is no difference between Typical and Complete; all program features will be installed.

  7. Settings

    Fig. 6 - Settings

    These must be entered according to your circumstances. Settings are:

    • System ID - this must be copied and pasted from the Controller (SCC) machine. See Management Console
    • Controller server host - the machine name (or IP address) of the Controller (SCC) machine
    • Controller server port - by default, 6502
    • Web server host - the machine name (or IP address) of the web server
    • Sound resources type - companding settings; typically Alaw for Europe, uLaw for North America/ Japan, or as appropriate to your locality. This setting can be altered after installation via the STG Configuration (Softdial Telephony Gateway™) file
  8. Ready to Install

    Fig. 7 - Ready to Install

    Click Install

  9. Installing

    Fig. 8 - Installing

    Wait while Softdial Telephony Gateway™ is installed

  10. Aculab Drivers

    Fig. 9 - Aculab Drivers

    A system window will open showing installation progress of the required Aculab components

  11. Windows Security - Aculab

    Fig. 10 - Windows Security - Aculab

    When asked, ensure the Always trust... box is checked, and click Install. This window may pop several times.

  12. Completed

    Fig. 11 - Completed

    The installation is complete. Click Finish

  13. Restart

    Fig. 12 - Restart

    To restart immediately, click Yes. To restart manually later, click No