Guide for Supervisors

Reporting

From Softdial Contact Center™ (SCC) V10.7 and later, web-based reporting on campaigns, queues, agents and engagement sessions is provided by Softdial Reporter™ 5.

To access the Softdial Reporter™ user interface, the user must first log in to SCC. See Accessing Client Applications.

On successful login, the web client Home page appears.

Client Applications

Fig. 1 - Client Applications

Click on Reporter. Softdial Reporter™ 5 will open.

To confirm the login, click the Main Menu icon Softdial Reporter™ 5 Icon (top right). The first line is (User: <your username>).

This menu also allows direct navigation to other SCC client applications.

The following terms are used when describing its usage:

Term Description
Widget A configurable data visualisation, showing user-specified data in one of a variety of forms. For details, see Working with Widgets
Dashboard A collection of widgets in a single window, or dashboard. For details, see Working with Dashboards
Static Report A 'snapshot' report of filtered call center metrics over a specified period of time. For details, see Static Reports

For an overview of how data generated by the system is handled and made available to clients, see Data Flow (Reporter).