3) Editing Script Steps

The step may be renamed by entering an alternative string in the Name field. We will leave the name as it is for this step.

1. Speech Text - in this case, enter 'Press one for sales or press two for support, then press the hash key'. This text may be entered directly in the textbox by overwriting the <enter value> text, or for longer text messages, clicking the icon opens a larger text input dialogue.

   Note that the input field has a icon in it. This indicates that this field is mandatory.

2. Digits Low and Digits High - the maximum and minimum number of digits that may be entered. In this case, set both to 1.
3. Valid Digits - the 'legal' values that can be entered. In this case, enter 12# (so that 1 and 2, and the terminating digit (see below) are valid).
4. Terminating Digits - the key(s) which will stop the script capturing digits. In this case, enter #.
5. Capture Timeout - the time in seconds to wait for user input before completing. In this case, enter 5.

The dialogue now looks like Fig. 2.

Fig. 2 - Play TTS and Capture - Inputs 2

Select the Outputs tab (Fig. 3).

Fig. 3 - Play TTS and Capture - Outputs

Here it is possible to store the captured data in a Script or Campaign Field (variable) for use later in the script.

For example, if our Speech Text was asking the caller to enter their account number, we may need to save this to do a database lookup.

In this script, we do not need to save this data, so the Output field may be left blank.

To learn how to create a script field, see Softdial Scripter™ Designer Script Fields