Product Guides

Guide for Systems Administrators

This section offers guidance for systems administrators to prepare and manage the hardware and software environment for Softdial Contact Center™ (SCC), including

• installing the software (database and SCC, and telephony)
• provisioning tenants
• management of
  • licenses
  • telephony resources
  • the contact database
  • the flow of reporting data
  • the recording of agent interaction

Systems administrators may also find it useful to be acquainted with

• the Guide for Agents
• the Guide for Supervisors
• the Guide for Back Office Personnel