Softdial Webphone™ - Standalone Mode
In standalone mode, Softdial Webphone™
- can act as an agent extension via a standalone web page or can be embedded in a 3rd party web page
- authenticates using a user name and password as configured in Softdial Repository™. See
- can be used in LANs, WANs and over the internet
In this mode, agents are connected to the Softdial Contact Center™ (SCC) platform via a 3rd party application, which manages all the CTI features via SDMP Message Protocol.
Communication Flow is the same as in embedded mode.
The standalone Webphone is not included in a standard installation of SCC, and must be downloaded and installed separately, as follows.
Download
The standalone Webphone is available for download here (zipped, 4Mb).
Installation
The standalone Webphone should be hosted in the same IIS used by SCC. To achieve this:
- Unzip the downloaded file
- Copy the phone folder
- If you
- are not serving multiple tenants, paste the phone folder into ...\WebServer\www, e.g.
...\WebServer\www\phone
- are serving multiple tenants, create a separate folder for each tenant, and paste the phone folder into each, e.g.
...\WebServer\www\tenant1\phone
- are not serving multiple tenants, paste the phone folder into ...\WebServer\www, e.g.
Localization
The Webphone UI is localized, using a corresponding file called phone.js within each language folder in ...\WebServer\www\softdial\lib\locale. The English file is provided in the downloaded zip file, and we expect partners to execute the respective translation to their own languages as usual.
For configuration information, see Configuration (Softdial Webphone™ Standalone).
For usage information, see Logging In and Out.
For information on how to investigate improper function, see Troubleshooting.