Sytel.TextProcessing Step Reference
The Sytel.TextProcessing step library enables the handling of text messages of all types, with Natural Language Processing.
Softdial Scripter™ Designer is loaded by default with the steps contained in Sytel.StepLibrary. Other step libraries, such as Sytel.Python, may be imported as necessary.
Below is an index of steps with a brief description and a link for more details.
Show step index
Keyword Dictionary
| Step | Description |
|---|---|
| Add to Dictionary | Adds an entry to the keyword dictionary. |
| Find All in Dictionary | Finds all instances of words in dictionary. |
| Find in Dictionary | Finds instances within Input Text of words in dictionary. |
| Find Relationship by Values | Find relationship by values. |
| Gets Answer to send by the values at context | Gets Answer to send by the values at context |
| Get Dictionary Answer Value from Key | Gets the Dictionary Answer value for a specific key. |
| Get Dictionary Entry Count | Gets the number of entries in a keyword dictionary. |
| Get Dictionary Value At | Gets the Dictionary value at a specific index. |
| Get Dictionary Value From Key | Gets the Dictionary value for a specific key. |
| Gets Type and Key by Value | Gets type and key by value |
| Load Dictionary | Loads a dictionary of keywords that may be used for text search. |
| Load Map | Loads a map of keywords to text references into a dictionary. |
| Merge Dictionaries | Merges two dictionaries together. If there are duplicate keys the values in Dictionary 1 take precedence. |
| Remove from Dictionary | Removes an entry from a keyword dictionary. |
Media Control
| Step | Description |
|---|---|
| Send Chat To Agent | Sends a chat message to another agent. |
| Send Chat To Campaign | Sends a chat message to all agents on a campaign. |
| Send Chat To Customer | Sends a chat message to the customer |
| Send Chat To Group | Sends a chat message to another agent group |
| Wait for Chat Response | Wait a certain amount of time for a chat response. |
Messaging
| Step | Description |
|---|---|
| Publish HTML Content | Publishes HTML content to a temporary file hosted on this scripter server and returns a URI that is good for public access to this content. |
| Render Chat History | Returns renderable content based on the XML document containing chat history. |
Natural Language Processor
| Step | Description |
|---|---|
| Natural Language Processor | Process natural language of the sentence returning what matters. |
XML Processing
| Step | Description |
|---|---|
| Extract XML | Used to extract XML into separate fields. |
| XSLT Transform | Used to transform an XML document to another based on XSLT. |