Softdial Scripter™ Designer

Sytel.Turret Step Reference

The Sytel.Turret step library enables endpoint and user session control and Preview campaign activities within a script.

Softdial Scripter™ Designer is loaded by default with the steps contained in Sytel.StepLibrary. Other step libraries, such as Sytel.Turret, may be imported as necessary.

Below is an index of steps with a brief description and a link for more details.


Step Description
End Monitoring Ends a monitoring session for the endpoint in focus.
Endpoint Conference Makes a 3 party conference with the current endpoint, customer and a third party.
Endpoint Conference Hold 3 way conference which puts the primary call immediately on hold.
Endpoint Conference with preconference Makes a 3 party conference with the endpoint, customer and a third party. Prior to the 3 party conference the endpoint and third party have a preconference.
Endpoint Conference Release Hold Takes the 3rd party or customer off of hold so that they can participate in the conference.
Endpoint Preconference Add 3rd Party After a successful Supervised Conference request, bring the 3rd party back in to the current endpoint's conversation, i.e. remove hold from the 3rd party, which changes the conversation to a 3 party conference.
Hangup Endpoint Call Hangs up on the current endpoint's call in progress.
Mute Endpoint Recording Mutes the agent and called party voice inputs when recording a call.
Pull Endpoint Transfer Pull call to current endpoint on a Supervised Transfer.
Push Endpoint Transfer Push the current endpoint's call to other party on a Supervised Transfer.
Start Endpoint Recording Starts recording the current endpoint's call.
Supervised Endpoint Transfer Initiates a supervised transfer of the current endpoint's call to another party.
Toggle Endpoint Hold Requests for a call to be put on hold so that an agent can perform some other activity before returning to the call.
Toggle Endpoint Mute Requests for an agent endpoint to be muted/ unmuted.
Transfer Endpoint Call Transfers the current endpoint's call to another party.
Unmute Endpoint Recording Resumes the recording of this call.

Step Description
Begin Endpoint Dial Requests that the current endpoint starts dialing its preview call.
Begin Endpoint Dial and Wait Requests that the current endpoint starts dialing its preview call, and waits for success or failure.
Don't Dial Endpoint Tells the current endpoint not to dial its preview call.
End Breather End the breather period for the current endpoint and get the next call.

Step Description
End Endpoint Call Transaction Ends a call transaction and records the specified outcome.
Endpoint Make Call Make a call from the user's current endpoint.
End User Session Ends a user session and forces logout of any endpoint sessions.
Make All Endpoints Available Makes all endpoints available to the ACD.
Request All Endpoints Unavailable Requests to make all of the endpoints unavailable from the ACD.